Here’s a Privacy Policy tailored for Lumina Skin Dermaceuticals’ e-commerce website. This policy outlines how customer information is collected, used, and protected:
Privacy Policy
Effective Date: 22rd April 2025
Welcome to Lumina Skin Dermaceuticals – where science meets beauty. Located in the heart of Lusaka at Downtown Mall, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.
1. Information We Collect
We collect personal information that you provide to us voluntarily when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter
- Contact customer support
- Participate in promotions or surveys
The types of personal information collected may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (handled securely via third-party processors)
- Skin type and concerns (if voluntarily provided)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your purchases, returns, or inquiries
- Provide customer support
- Send marketing emails, offers, and product updates (if opted-in)
- Improve our products, services, and user experience
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Trusted third-party service providers (e.g., payment processors, delivery companies) to facilitate services on our behalf
- Government or regulatory bodies if required by law
All third parties are required to protect your information and only use it for the services they provide.
4. Data Security
We use industry-standard security measures to protect your personal data, including:
- Secure Socket Layer (SSL) encryption
- Firewall protection
- Secure payment gateways
However, no method of online transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your shopping experience by:
- Remembering your preferences and items in your cart
- Analyzing site usage and performance
You may modify your browser settings to decline cookies, but this may affect the functionality of our website.
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of receiving marketing communications
- Request a copy of the personal data we hold about you
To exercise any of these rights, please contact us at Email.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Lumina Skin Dermaceuticals
Downtown Mall, Lusaka, Zambia
Email:
Phone: +260 775 438 022